Company Background:

Pharma Ltd is a small and growing company based in Somerset, England. We are a
UK company representing some of the world's leading manufacturers of processing
and packaging machinery in the pharmaceutical, nutraceutical, food and other

Main Purposes of the Job:

To provide
service engineering, maintenance, customer and training support for customers
who operate machines and equipment provided by the company in its sales
territory of UK and Ireland. 

To develop a
good customer support relationship with existing customers, thereby improving
market reputation and maximising future business opportunities.

To increase
spares support business through active engagement with the existing customer

Key Responsibilities:

  • Plan, manage
    and carry out service engineering, maintenance support, breakdown support and
    spares support business for existing customers.
  • Establish
    and maintain a routine programme of customer support / service engineer visits
    to current customers to service and maintain installed equipment.
  • Establish
    customer support point of contact with all customers and develop good working
    customer support relationships, becoming the default point of contact for
    service support, customer's equipment operating problems, machinery breakdowns and
    customer support requests.
  • Develop and
    maintain innovative customer support records for current customers to provide
    them with a coherent service record for existing machines.
  • Establish
    and agree with the scope of spares packages for routine servicing and scale of
    spares and tools required to enable a level of in-the-field independence of
    operation and problem solving.
  • Develop and
    maintain strong technical working relationships with the equipment
  • Provide
    service engineering reports on completion of each visit.

Experience / Skill Set Required:

  • A service
    engineering electro-mechanical background is a pre-requisite for this
    role. Ideally, experience in the
    packaging industry is a pre-requisite.
  • A highly self-motivated
    person is required as this role will need someone who can operate
    independently, develop customer support / service engineering opportunities, arrange
    visits and organise for themselves a programme of service engineer support
    visits with the minimum of supervision and support - you need to be a real self-starter.
  • A problem
    solver - to have the ability to analyse the situation. Identify the problems
    and provide service engineering / customer support solutions.
  • The ability
    to build a good working relationship based on the customers confidence in your
    professional capability with our customers and become to default point of
    contact for the customer's service engineering issues.
  • A good
    communicator with the ability to record and report issues identified during visits
    and provide constructive feedback to the equipment manufacturers.
  • Instruction
    and training skills to provide the customers with equipment and production
    process training to improve equipment output.

successful candidate will need to be a skilled, confident communicator, highly
motivated and ready for a challenge.

Salary   £30,000 to £35,000

includes a Company vehicle, Laptop, Mobile Phone, Company credit card, Company
fuel card and pension.

Please send
your CV and covering letter to: