Pharma Ltd is a small and growing company based in Somerset, England. We are a
UK company representing some of the world's leading manufacturers of processing
and packaging machinery in the pharmaceutical, nutraceutical, food and other
Main Purposes of the Job:
service engineering, maintenance, customer and training support for customers
who operate machines and equipment provided by the company in its sales
territory of UK and Ireland.
To develop a
good customer support relationship with existing customers, thereby improving
market reputation and maximising future business opportunities.
spares support business through active engagement with the existing customer
and carry out service engineering, maintenance support, breakdown support and
spares support business for existing customers.
and maintain a routine programme of customer support / service engineer visits
to current customers to service and maintain installed equipment.
customer support point of contact with all customers and develop good working
customer support relationships, becoming the default point of contact for
service support, customer's equipment operating problems, machinery breakdowns and
customer support requests.
maintain innovative customer support records for current customers to provide
them with a coherent service record for existing machines.
and agree with the scope of spares packages for routine servicing and scale of
spares and tools required to enable a level of in-the-field independence of
operation and problem solving.
maintain strong technical working relationships with the equipment
service engineering reports on completion of each visit.
Experience / Skill Set Required:
engineering electro-mechanical background is a pre-requisite for this
role. Ideally, experience in the
packaging industry is a pre-requisite.
A highly self-motivated
person is required as this role will need someone who can operate
independently, develop customer support / service engineering opportunities, arrange
visits and organise for themselves a programme of service engineer support
visits with the minimum of supervision and support - you need to be a real self-starter.
solver - to have the ability to analyse the situation. Identify the problems
and provide service engineering / customer support solutions.
to build a good working relationship based on the customers confidence in your
professional capability with our customers and become to default point of
contact for the customer's service engineering issues.
communicator with the ability to record and report issues identified during visits
and provide constructive feedback to the equipment manufacturers.
and training skills to provide the customers with equipment and production
process training to improve equipment output.
successful candidate will need to be a skilled, confident communicator, highly
motivated and ready for a challenge.
Salary £30,000 to £35,000
includes a Company vehicle, Laptop, Mobile Phone, Company credit card, Company
fuel card and pension.
your CV and covering letter to: